Welcome
Welcome to SutaSapta. By accessing, browsing, or purchasing from our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before placing an order.
1. General
These Terms & Conditions apply to all purchases made through www.sutasapta.com.
SutaSapta reserves the right to update, modify, or change any part of these terms without prior notice. Continued use of the website will be considered acceptance of any changes.
2. Products
All our products are authentic Sambalpuri handwoven cotton items, carefully curated and packed with premium quality standards.
Slight variations in color, weave, or design may occur due to the handmade nature of our products. These are not considered defects but a reflection of genuine craftsmanship.
3. Orders
Placing an order on our website confirms your intent to purchase and acceptance of these Terms & Conditions.
Orders will be processed only after full payment is received.
In case of incorrect or incomplete details provided by the customer, SutaSapta will not be responsible for delays or non-delivery.
4. Pricing & Payment
All prices are listed in INR (₹) and include applicable taxes unless otherwise specified.
We accept secure online payments via trusted payment gateways.
SutaSapta reserves the right to revise product prices at any time without prior notice.
5. Shipping & Delivery
Orders are shipped within the timelines mentioned in our Shipping Policy.
Delivery timelines may vary depending on location, courier partner, or unforeseen circumstances.
SutaSapta will not be held responsible for delays caused by courier services, natural calamities, or government restrictions.
6. Returns, Exchange & Cancellation
Our Return, Exchange & Cancellation Policy applies to all orders.
Only eligible products as per policy will be accepted for return/exchange.
7. Intellectual Property
All content on this website including text, images, designs, and logos are the property of SutaSapta.
Unauthorized use, reproduction, or distribution is strictly prohibited.
8. Limitation of Liability
SutaSapta will not be responsible for any indirect, incidental, or consequential damages arising from the use of our website, products, or services.
9. Governing Law
These Terms & Conditions shall be governed by and interpreted under the laws of India.
Any disputes will be subject to the jurisdiction of Bhubaneswar, Odisha courts.
10. Customer Support & Dispute Resolution
For any concerns, complaints, or queries, you can contact us at:
Phone/WhatsApp: +91-8984550750
We aim to resolve issues in a fair and timely manner. If disputes remain unresolved, they shall be subject to the jurisdiction mentioned above.
11. Changes to Terms & Conditions
SutaSapta reserves the right to update, amend, or modify these Terms & Conditions at any time without prior notice.
Customers are encouraged to review this page regularly. Continued use of the website after updates constitutes acceptance of the revised terms.