TERMS AND CONDITIONS

1. Welcome to SutaSapta. By placing an order on our website or through our sales channels, you agree to the following terms and conditions:
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3. 1. Product Information
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5. All our products are authentic Sambalpuri handwoven cotton handkerchiefs, packed in premium gift boxes.
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7. Colors, patterns, and designs may vary slightly due to the nature of handwoven products.
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9. Product images shown on the website are for reference; actual products may have minor variations.
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11. 2. Pricing & Orders
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13. Prices are listed in INR (₹) and are inclusive of applicable basic charges.
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15. A minimum order quantity (MOQ) may apply as mentioned on the product page.
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17. Orders are confirmed only after full payment is received.
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19. We reserve the right to cancel any order in case of incorrect pricing or stock unavailability.
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21. 3. Payments
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23. Payments must be made via the approved modes listed at checkout.
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25. For bulk/corporate orders, customized payment terms may apply (to be discussed case by case).
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27. 4. Shipping & Delivery
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29. We deliver across India using trusted courier partners.
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31. Standard dispatch time is 3–7 business days, depending on order size and location.
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33. Delivery timelines are estimates and may vary due to courier delays, festivals, or unforeseen circumstances.
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35. Any shipping charges (if applicable) will be shown at checkout.
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37. 5. Returns & Exchanges
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39. Due to the nature of our handwoven products and hygiene standards, returns or exchanges are not accepted unless:
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41. You receive a damaged product, or
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43. The product delivered does not match your order.
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45. Such issues must be reported to us within 48 hours of delivery with unboxing images/videos as proof.
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47. Approved replacements/refunds will be processed within 7 working days.
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49. 6. Bulk / Corporate Orders
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51. Customized packaging, branding, and design options are available for bulk orders.
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53. Advance payments and lead times apply; details will be shared during order confirmation.
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55. 7. Intellectual Property
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57. All content on this website - including text, images, logos, and designs - is the property of SutaSapta.
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59. Reproduction or unauthorized use of our content or products for resale is strictly prohibited.
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61. 8. Limitation of Liability
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63. We are not liable for delays caused by courier services, natural events, or circumstances beyond our control.
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65. Our liability is limited strictly to the value of the product purchased.
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67. 9. Governing Law
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69. These Terms & Conditions are governed by the laws of India.
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71. Any disputes will be subject to the jurisdiction of Bhubaneswar, Odisha courts.
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73. 10. Contact Us
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75. For queries, orders, or concerns, reach us at:
76. 📧 sutasapta@gmail.com
77. 📞+91 8984550750